Havenwood-Heritage Heights

33 Christian Avenue, Concord, NH 03301 6032245363

Overall Rating

★★★★★ Excellent 5 out of 5 stars

Key Metrics

Health Inspection 4/5
Staffing 5/5
Quality Measures 3/5
Certified Beds 70
Avg Residents/Day 67.5
Total Penalties 0
Total Fines $0

Recent Health Citations

Citation Mar 13, 2025

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Scope/Severity: D
Citation Mar 13, 2025

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Scope/Severity: E
Citation Feb 22, 2024

Assess the resident when there is a significant change in condition

Scope/Severity: B
Citation Feb 22, 2024

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Scope/Severity: D
Citation Feb 22, 2024

Provide and implement an infection prevention and control program.

Scope/Severity: E

Staffing Detail

RN Hours/Resident/Day
0.98
Total Nurse Hours/Resident/Day
4.68
CNA Hours/Resident/Day
3.03
Weekend Nurse Hours
4.44

Turnover Rates

RN Turnover 29.4%
Total Nurse Turnover 37.6%
Admin Turnover 0.0%

Quality Measures

Measure Score Type
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay
Percentage of long-stay residents who lose too much weight Long Stay
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay
Percentage of long-stay residents with a urinary tract infection Long Stay
Percentage of long-stay residents who have depressive symptoms Long Stay
Percentage of long-stay residents who were physically restrained Long Stay
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine Long Stay
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine Short Stay
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay

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