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The Highlands
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Ratings Deep Dive
5 Deficiencies found in last inspections
4 Penalties in last 3 years
3 Fines issued
| Citation | Date | Description | Severity |
|---|---|---|---|
| — | Sep 23, 2025 | Have enough outside ventilation via a window or mechanical ventilation, or both. | E |
| — | Sep 23, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E |
| — | Jun 12, 2025 | Ensure each resident receives an accurate assessment. | B |
| — | Jun 12, 2025 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | D |
| — | Jun 12, 2025 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D |
0.5 RN Hours / Resident / Day
3.3 Total Nurse Hours / Resident / Day
37.5% RN Turnover Rate
4.0 Long-Stay QM Rating
4.0 Short-Stay QM Rating
67.4 Avg Residents Per Day
| Measure | Score | Type |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | — | Long Stay |
| Percentage of long-stay residents who lose too much weight | — | Long Stay |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | — | Long Stay |
| Percentage of long-stay residents with a urinary tract infection | — | Long Stay |
| Percentage of long-stay residents who have depressive symptoms | — | Long Stay |
| Percentage of long-stay residents who were physically restrained | — | Long Stay |
| Percentage of long-stay residents experiencing one or more falls with major injury | — | Long Stay |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | — | Long Stay |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | — | Short Stay |
| Percentage of short-stay residents who newly received an antipsychotic medication | — | Short Stay |
Ownership & Compliance
Ownership Info
OPERATIONAL/MANAGERIAL CONTROL CONTINUUM HEALTH CARE SERVICES LLC
CORPORATE DIRECTOR SCHMIDT, JEFFREY
W-2 MANAGING EMPLOYEE BJELLAND, SUSAN
W-2 MANAGING EMPLOYEE ELSBERND, NANCY
Recent Penalties
| Date | Type | Fine |
|---|---|---|
| Dec 9, 2024 | Fine | $50,211 |
| Jul 25, 2024 | Fine | $43,628 |
| Jul 25, 2024 | Payment Denial | $0 |
| Jul 11, 2023 | Fine | $59,840 |
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