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Havenwood-Heritage Heights

33 Christian Avenue, Concord, NH 03301
6032245363
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Overall CMS Rating

5.0/5

vs State Average: 2.9 stars

4.0/5

Health Inspections

vs State Average: 2.8/5

5.0/5

Staffing Level

vs State Average: 2.9/5

3.0/5

Quality Measures

vs State Average: 3.1/5

0 penalties in last 3 years
Penalties
vs State Average: 0.6 penalties

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Ratings Deep Dive

Score
4.0
State Average
2.8
National Average
2.8
5 Deficiencies found in last inspections
0 Penalties in last 3 years
0 Fines issued
Citation Date Description Severity
Mar 13, 2025 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. D
Mar 13, 2025 Develop and implement policies and procedures for flu and pneumonia vaccinations. E
Feb 22, 2024 Assess the resident when there is a significant change in condition B
Feb 22, 2024 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. D
Feb 22, 2024 Provide and implement an infection prevention and control program. E
Score
5.0
State Average
2.9
National Average
2.9
1.0 RN Hours / Resident / Day
4.7 Total Nurse Hours / Resident / Day
29.4% RN Turnover Rate
Score
3.0
State Average
3.1
National Average
3.6
2.0 Long-Stay QM Rating
3.0 Short-Stay QM Rating
67.5 Avg Residents Per Day
Measure Score Type
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay
Percentage of long-stay residents who lose too much weight Long Stay
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay
Percentage of long-stay residents with a urinary tract infection Long Stay
Percentage of long-stay residents who have depressive symptoms Long Stay
Percentage of long-stay residents who were physically restrained Long Stay
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine Long Stay
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine Short Stay
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay

Ownership & Compliance

Ownership Info
OPERATIONAL/MANAGERIAL CONTROL JUDD, TRACY
OPERATIONAL/MANAGERIAL CONTROL PALMIERI, MICHAEL
CORPORATE DIRECTOR GILL, DAVID
CORPORATE DIRECTOR HATFIELD, DOUGLAS
CORPORATE DIRECTOR RANKIN, GORDON
CORPORATE DIRECTOR SKABO, SEAN
CORPORATE DIRECTOR SLEPIAN, BETH
CORPORATE DIRECTOR SNOW WADE, LISA
CORPORATE DIRECTOR SPARKS, ANNA MARIE
CORPORATE DIRECTOR UDALOY, JOHN
Recent Penalties

No penalty records found.

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